At Gemini we value our staff members and recognise the important role each employee plays in making our business a success. We provide training schemes and personal development programmes to enable employees to reach a high level of expertise in a variety of different areas including customer service, marketing, visual merchandising and buying. We also have an immensely fun and social environment to work in.
We are currently on the lookout for an Ecommerce Assistant to join our dedicated online team. This is a fantastic opportunity for someone looking to start a career in the retail industry - learning each part of the ecommerce process and customer journey whilst growing with an exciting, fast paced and developing company.
This is a varied role which should keep you constantly engaged. You'll be involved with key areas of the online business, stock, customer service and dispatch.
You'll process customer orders from placement to picking product, packing parcels and sending with external delivery services. You'll assist customers over the phone, via email and on our live chat service, answering their questions about our amazing range, styling, purchasing and dealing with any errors.
You'll also be involved in our stock process, from defining new season products to stockroom plans, you’ll quickly learn about the product lifecycle and the importance of sticking to deadlines.
The Ideal Person
Our ideal candidate should possess the following skills/attributes;
- Top class English language, writing & communication skills.
- A charming telephone manner.
- Competence using Microsoft Outlook & Excel.
- Previous experience in a customer facing environment.
- Attention to detail & accuracy
- Ability to switch between disciplines and change focus based on business needs
- A love of fashion.
- A genuine desire to help and interact with our customers.
- A positive, can do attitude.
If this sounds like you, we can't wait to hear from you!
This is a full time role with alternate weekend work
We don't have any other vacant positions at this time but if you are a dynamic individual who is enthusiastic, hard working and has a passion for fashion then we would love to hear from you! If would like to join the Gemini team, then please send your CV and a cover letter to firstname.lastname@example.org and we will consider you for future opportunities.