refund & exchange policy

Extended Christmas Returns Policy

We are offering our customers a special extended returns policy for all orders placed between November 29th and December 22nd! If you place an order between these dates you will have up to the 14th January to return your order. Please note that after the 22nd December our usual Returns Policy will apply - please see our Standard Returns Policy.

Standard Returns Policy

If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

Items must be returned to us with the original delivery note and with the form completed on the reverse of the delivery note. Items must be returned unused, in perfect condition and in the original packaging.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged or lost during transit back to us. We suggest that you send any returns back to us using 1st class recorded delivery to enable you to track your parcel. It is your responsibility to wrap items adequately to prevent damage.

We do not accept returns on pierced earrings, underwear and swimwear.

Store Purchases

For items bought in our retail store we are happy to offer an exchange on unsuitable goods for items of the same value or gift vouchers, provided that they are returned with proof of purchase within 7 days. We do not exchange reduced or sale items.